After key collection, homeowners message several firms in the same week and meet the ones who reply. Some are a year from their keys. Some have half the budget the job needs. We answer every enquiry in seconds, check the property type, key date, budget and rooms before anyone books a site visit, and follow up the quotes that went quiet. No hard sell.
The enquiry you saw the next morning. She messaged you and several other firms the week she got her keys. Homeowners notice who replies fast, and some firms take weeks. By the time you answer, she's booked meetings with the ones who got back first.
The site visit for a price-checker. You gave up a Saturday to measure the flat. Then you found out the budget was nowhere near the job, or the keys were still months away.
The quote that went quiet. Evenings on the layout and an itemised quote. Then blue ticks. You'll rarely hear why you lost, and nobody had time to ask.
"The other firm is cheaper." Two quotes, two different scopes. One left out the plumbing, yours didn't. Without a follow-up, the homeowner only sees the lower number.
The designer who also sells. On site in the day, drawing at night, answering WhatsApp in between. The new enquiries get whatever's left.
Free diagnosticWhere am I leaking revenue?Missed calls, reviews nobody asked for, a slow mobile site, a map listing that doesn't show. Checked for you.Run the leak diagnostic ↗30 seconds. No call.Read what homeowners in Singapore say about choosing an ID or contractor, and the same five things come up.
HDB, the consumer watchdogs and the privacy regulator all touch how you advertise, quote and follow up. Here's the short version.
HDB, "Important Information" for renovation contractors (Rule 6, Housing and Development (Renovation Control) Rules 2006); CCCS, "Fair Trading Practices for the Renovation Industry" (launched with CASE 5 May 2022, page updated 26 Sep 2025); MTI, written reply to PQ on pressure sales tactics, 4 Oct 2022; PDPC, "Advisory Guidelines on the Do Not Call Provisions", revised 1 Feb 2021; CASE, "CaseTrust Accreditation for Renovation Businesses". This is a summary, not legal advice.
Most wasted Saturdays could have been saved by a few questions in the chat.
Homeowners read your reviews before they ever book a consult. Most happy clients never write one unless someone asks.
Ask before you go. Booked. finds out the property type, key collection date, budget range and rooms in scope in the chat, then books a visit only for homeowners who fit. You set what "fit" means.
Not when it's asked well. It asks for a rough range and explains why: so the first meeting is useful to them. Homeowners who aren't ready yet are told kindly and kept for a follow-up.
It can share the price ranges you give it, like a typical range for a 4-room BTO. The itemised quote, the one CCCS expects to be clear and complete, still comes from your designer after the site visit.
That's Revived. It messages them in your firm's name, answers what held them back and books a follow-up meeting with the ones who are ready. It checks back every 30 days. You pay per appointment booked.
Only with care. The Do Not Call rules cover WhatsApp. If they didn't clearly agree to hear from you, check the DNC Registry first. Revived. only messages the people you confirm.
It replies in your firm's tone and answers the actual question. If someone asks, it says it's your firm's booking assistant and offers to pass them to a person. Anything that needs your designer comes with the full chat.
It can share the general answers you give it. Whether a job needs an HDB permit or BCA approval is your designer's call, so those questions go to your team with the chat attached.
HDB says only contractors listed in its Directory of Renovation Contractors may advertise renovation services for HDB flats, websites and social media included. Check your own position with HDB before your ads mention HDB work.
No. CaseTrust is voluntary. If you have it, homeowners worried about deposits will want to hear that early, and Booked. can say so in the chat.
No one can honestly guarantee that. You'll see the numbers yourself: enquiries answered, site visits booked, quotes followed up, projects signed.
Booked. is S$997 a month, month to month. Teams of one to five people can check if they qualify for a scholarship. Revived. is pay per appointment.
No call, no card. Each one runs on your real business.