Someone books a trial class at 11pm, then doesn't turn up. Someone else loves the class, says "let me think about it" and never comes back. We answer every trial enquiry in seconds, get people to their first class and follow up after it. All without the hard sell Singapore members are tired of.
The trial enquiry nobody answered. She messages after work asking about a beginner class. You're teaching until 9pm. By the time you reply, the moment has passed and she's booked a trial somewhere else.
The trial booked, then nobody came. The spot was held. The reformer sat empty. Often it isn't laziness. First-timers are nervous about walking into a room where they don't know anyone or what to expect.
"Let me think about it" after class. She enjoyed it, thanked the coach and left. Nobody followed up, because the next class was already starting.
The member who quietly stopped coming. Twice a week, then once, then not at all. Her pack ran out and nobody noticed until it had expired.
The owner who teaches and sells. In a small studio, the person coaching the class is also the one answering WhatsApp, chasing trials and posting on Instagram.
Free diagnosticWhere am I leaking revenue?Missed calls, reviews nobody asked for, a slow mobile site, a map listing that doesn't show. Checked for you.Run the leak diagnostic ↗30 seconds. No call.After the big gym and studio closures in September 2026, people are more careful than ever. Five things come up again and again.
Singapore's consumer and privacy rules touch how you sell packages and who you can message. Here's the short version.
Consumer Protection (Fair Trading) Act, Second Schedule, as described by MTI (written reply to PQ on pressure sales tactics, 4 Oct 2022) and CCCS ("CCCS and the Consumer Protection (Fair Trading) Act", updated 26 Sep 2025); PDPC, "Advisory Guidelines on the Do Not Call Provisions", revised 1 Feb 2021; CASE media release, 5 Oct 2026. This is a summary, not legal advice.
Make the first class feel easy. Booked. answers the "I've never done this" questions before the day, sends a reminder before the class and can ask for a deposit when they book. Anyone who still misses it gets a friendly message to rebook.
Booked. sends a follow-up a day or two later in your studio's name. It answers what held them back, like price, schedule or pack expiry, and books the next class or the membership if they're ready.
It replies in your tone and answers the actual question. If someone asks, it says it's your studio's booking assistant and offers to pass them to a person. Anything that needs you comes with the full chat.
No. You set what it offers and when. After this year's closures, Singapore members are wary of pushy package sales, so a studio that doesn't push stands out.
Only with care. The Do Not Call rules cover WhatsApp, and a one-off trial isn't an ongoing relationship. If they didn't clearly agree to hear from you, check the DNC Registry first. Revived. only messages the people you confirm.
That's your call. Some studios take a small deposit when the trial is booked, and Booked. can send that request in the chat. Free or paid, the reminder and the follow-up still have to happen.
Yes. It offers your open slots and confirms the booking in the chat. On the call we check how it connects to the system you use today.
Not as a general law today for sales at your studio, as far as we've found. CASE proposed one for high-value prepaid packages in October 2026. Check with a lawyer for your own packages.
No one can honestly guarantee that. You'll see the numbers yourself: enquiries answered, trials booked, trials attended, members joined.
Booked. is S$997 a month, month to month. Teams of one to five people can check if they qualify for a scholarship. Revived. is pay per appointment.
No call, no card. Each one runs on your real business.