A new listing goes up and the WhatsApps start. You're in a flat across town, showing it to someone else. We answer every enquiry in seconds, in your name with your CEA number, ask the questions you'd ask, and book the viewing into slots your owner has agreed. Past clients and old enquiries get followed up too, inside CEA and PDPC rules.
The WhatsApp you can't answer mid-viewing. You're walking a buyer through the kitchen. Your phone buzzes in your pocket, then again. By the time you're back in the car, one of them has booked to see another unit in the same estate.
The same questions on every listing. Still available? Price negotiable? Can view tonight? Pets OK? You type the same answers again and again, between viewings and at red lights.
The viewing that wasn't worth the trip. You crossed the island for a tenant whose budget was far below the rent, or a buyer who hadn't checked if they could buy. A few quick questions would have saved the evening.
The buyer who said "let me think". He liked the unit. He wanted to talk to his wife first. Then the next listing came in, and nobody followed up.
The past client who called someone else. You sold their flat years ago. Now their MOP is up and they're thinking of selling. They call the agent who reached them first, maybe the one who knocked on their door last week.
Free diagnosticWhere am I leaking revenue?Missed calls, reviews nobody asked for, a slow mobile site, a map listing that doesn't show. Checked for you.Run the leak diagnostic ↗30 seconds. No call.Read what people in Singapore say about dealing with agents, and the same five things come up.
Every ad, post and marketing message you send falls under CEA's Code of Ethics and its Practice Guidelines on Ethical Advertising. Your agency has to vet them before they go out. Here's what that means in plain words.
CEA, "Practice Guidelines on Ethical Advertising" PG 2/2011, version 2.0, 10 Dec 2020, paras 1, 2.1, 3.1, 3.3, 3.4, 4.2, 5, 6, 7 and Annex A (Code of Ethics, para 12); CEA, "Professional Service Manual", 1 Jan 2014, para 1.10; CEA Practice Circular 4/12, "Offering free gifts", 23 Aug 2012; PDPC, "Advisory Guidelines on the Do Not Call Provisions", revised 1 Feb 2021, Parts II to IV. This is a summary, not legal advice.
Most listing enquiries are some version of these.
Yes, when they reach your WhatsApp. Booked. answers on WhatsApp, Instagram, Facebook and your website chat, so a portal enquiry that lands in your WhatsApp gets the same fast reply as any other.
We include it. CEA's Code says agents must be clearly identified in their correspondence as well as their ads. So the first reply gives your name, registration number and agency, and people can check you on the Public Register.
It replies at any hour when someone writes to you, because they asked. Anything it starts itself, like a follow-up or a Revived. message, goes out between 9am and 10pm. That's CEA's window for SMS marketing and cold calls.
Yes, with care. One deal years ago usually counts as a one-off under PDPC's rules, and a one-off isn't an ongoing relationship. So Revived. checks the Do Not Call Register unless they've given clear consent, says who you are, and stops when they say so.
It writes in your tone and answers the actual question, not a menu. If someone asks, it says it's your booking assistant and offers to pass them to you.
No. It gives the asking price your owner set, or says the price is negotiable if that's the instruction. Offers, counter-offers and commission talk come straight to you with the full chat.
It doesn't offer. An agent can only act for one party in a deal, so it passes the question to you to handle.
Yes. CEA requires your agency to vet your advertising before it goes out. We set it up so you and your agency can read the messages and the first week of chats before anything changes.
No one can honestly guarantee that. You'll see the numbers yourself: enquiries answered, viewings booked, past clients brought back.
Booked. is S$997 a month, month to month. Teams of one to five people can check if they qualify for a scholarship. Revived. is pay per appointment.
No call, no card. Each one runs on your real business.