Patients pick the physio who answered first and explained the pain best. Then many stop halfway, when it stops hurting or the insurance runs out. We answer every enquiry in seconds, check in with patients mid-plan, and make your clinic the one that explains it. All of it inside the AHPC Code and the Healthcare Services Act.
The patient who stops when it stops hurting. The knee feels fine after a few sessions, so the rest of the plan never gets booked. Six months later it's sore again, and they may try a different clinic.
The insurance cap that ends the plan. Many patients pay through a work insurance plan with a yearly limit. They count sessions against it. When the cover runs out, so does the rehab, unless someone talks it through with them.
The enquiry that waits for a free hand. People go private because they want a slot this week. If the WhatsApp sits until the evening, they've already booked the clinic that replied.
The package that scares them off. Patients ask for a physio with "no package" before they ask about anything else. A vague answer about sessions reads like a sales pitch, and the chat goes quiet.
Every physio is with a patient. Hiring is hard: the Government lists physiotherapist as a shortage occupation. So the person who should answer the chats, chase the follow-ups and post online is usually treating.
Free diagnosticWhere am I leaking revenue?Missed calls, reviews nobody asked for, a slow mobile site, a map listing that doesn't show. Checked for you.Run the leak diagnostic ↗30 seconds. No call.Read what people in Singapore ask when they want a physio, and the same five things come up.
Physiotherapy is different from most health businesses here. Your physios are registered with the Allied Health Professions Council and hold a practising certificate, so they answer to the Council's Code of Professional Conduct. A standalone private physio clinic isn't licensed under the Healthcare Services Act. Section 31A of that Act still applies to your ads.
Allied Health Professions Act 2011, ss 29 and 30; AHPC, "Titles for use" (updated 7 Apr 2025); AHPC, "Code of Professional Conduct" (2013), obligations 1.4, 5, 5.1 to 5.6; Healthcare Services Act 2020, s 31A and s 31B; MOH, "The Healthcare Services Act 2020 (HCSA) FAQs" v1.2, 17 Jan 2025, Q89, Q91, Q92, Q94, Q120. This is a summary, not legal advice.
You want patients to finish the plan. The Code says you can't push more than they need. Here's where the line sits.
AHPC, "Code of Professional Conduct" (2013), 3.4, 3.6, 5.1; PDPC, "Advisory Guidelines for the Healthcare Sector", revised 20 Sep 2023; PDPC, "Advisory Guidelines on the Do Not Call Provisions", revised 1 Feb 2021. This is a summary, not legal advice.
These patients already trust your physio. When it stops hurting, the next session is easy to skip.
Dr Neck Pain is a chiropractic clinic in Singapore and our client. We started publishing guides for them in September 2026. Here's what Google did next.
To be fair about it: the clinic had a head start, with years of patients and real Google reviews. Reviews and a reputation make good answers land faster. A newer clinic should build reviews alongside the guides.
Not the detailed ones, if you're a standalone private clinic. MOH lists private physiotherapy as a service that doesn't need an HCSA licence. Section 31A of the Act still applies, and so does the AHPC Code for every registered physio. If your service sits inside a licensed medical clinic, that clinic's rules apply too.
No. Section 31A bans that kind of claim for clinics that aren't HCSA-licensed. Say "physiotherapy for back pain", or that a service supports the management of a condition.
Yes, if the package fits what the patient needs. The Code bans package deals and discounts that push more sessions than required, and says unused sessions must be refundable if the patient doesn't need or want them.
Patients on a course of treatment, yes, about their own plan. PDPC counts that as an ongoing relationship. For someone who came once long ago, you need their consent or a Do Not Call check first. Revived. checks before anything sends.
Because referrals depend on someone else's diary. Patients can also book a private physio directly, and many search the pain first. When they come to you directly, the Code asks you to keep their doctor informed.
It gives your clinic's own answers, such as whether a referral letter usually helps a claim. It never promises a claim will be paid. Anything about their condition goes to your physio with the full chat.
We write them from what your physios tell us, and your physio checks every one before it goes out. We don't publish a clinical claim you haven't approved.
Nobody can promise a date. One guide can move within days. Lasting visibility takes months of steady publishing, and a clinic with existing reviews usually moves faster.
Booked. is S$997 a month, month to month, with message usage on top. Clinics with a team of one to five can check if they qualify for a scholarship. Revived. is pay per appointment booked. Ranked. is S$1,200 a month plus a S$700 setup. MultiCasting is quoted after the call.
For MultiCasting, no. We take one business per category in each district, so we never write the same answers for the clinic down the road. If your district is taken, we'll tell you on the call.
No call, no card. Each one runs on your real business.