"How much to move a 4-room?" lands on your phone, and on four other movers' phones too. Then it's floor, lift, wardrobe, piano, wrapping, date, one message at a time, while a cheaper number arrives. We get every detail in the first chat, send your quote or book the survey, and follow up the ones who go quiet.
"How much?" with no details. The first message has no floor, no lift, no item list. You can't price it yet, so the back-and-forth starts. Twenty messages later you finally have a quote to send.
Five movers got the same message. People moving house ask several movers at once. The one who comes back first with a clear answer gets the call. The rest are compared on price alone.
The quote, then silence. You did the survey, worked out the trips, sent the number. Nothing. You don't know if it was the price, the date or someone faster.
Moving day doesn't match the quote. The customer said a few boxes. There are many more, a big sofa nobody mentioned, and the lorry can't park close. Now there's an extra trip to explain, and you look like the one adding charges.
Great moves that nobody reviews. The crew was fast and careful. The customer said thank you and left. The next family reads your reviews before they message, and there's little to read.
Ask around in Singapore for a mover and the same five things come up.
Most moving-day fights start with a detail nobody asked about. These are the ones that change the price.
Two sets of rules matter here: how you show prices, and who you can message.
CCCS, Guidelines on Price Transparency (in force 1 Nov 2020, page updated 26 Sep 2025); PDPC, Advisory Guidelines on the Do Not Call Provisions (revised 1 Feb 2021), pp. 11, 14 to 15; Building Maintenance (Strata Management) Regulations 2005, Second Schedule, by-law 3; Town Council of Punggol (Common Property and Open Spaces) By-laws 2025, by-laws 3 and 7, as one town council's example. This is a summary, not legal advice.
CCCS Guidelines on Price Transparency
Your customers move once every few years. What they leave behind is a review, and the next family reads it.
You won't win every price shopper. You win more of the rest by answering first with a complete quote, and following up when they go quiet. A price with nothing hidden is easier to say yes to than a lower one that might grow on the day.
Yes, for the moves your price rules cover. When a move is too big or unusual to price from a chat, it books the survey instead.
It asks item by item and can look at the photos they send. The quote then lists what was declared, so you and the customer both know what the price covers.
CCCS's price transparency guidelines say charges every customer must pay go in the headline price. Charges that can't be worked out in advance should be shown clearly next to it. This is a summary, not legal advice.
Replying to their own request is fine under PDPC's guidelines. Marketing to past customers later is different: a one-off move isn't an ongoing relationship, so you need a Do Not Call check or their consent. Revived. only messages the people you confirm.
No, and nobody can know them all. Deposits, moving hours and lift booking are set by each condo and town council. It asks where they're moving and reminds the customer to check with their management office.
It says it's your company's booking assistant and offers to pass them to a person whenever they want.
It takes the details the same way: floors, items, timing. Office moves usually need a survey, so it books one and sends the chat to you.
Booked. is S$997 a month, month to month. Teams of one to five people can check if they qualify for a scholarship. Revived. is pay per appointment.
No one can honestly guarantee that. You'll see the numbers yourself: enquiries answered, quotes sent, surveys and moves booked.
No call, no card. Each one runs on your real business.