The agent sends a reminder. LTA sends the inspection notice. Your workshop, the one they've trusted for years, usually sends nothing. So the car goes wherever is closest that week. We message your past customers when their next service is due, answer "how much for servicing my car?" in seconds, and book the slot while you're under a car.
Regulars due for servicing, and no reminder. They like you. They'd come back. But nobody tells them it's time, and a car that's overdue gets serviced at whichever workshop is nearest on a Saturday.
"How much?" while you're under a car. The price depends on the car and the oil, so it needs a proper answer. Your hands are full, the phone keeps buzzing, and by evening they've booked somewhere that replied.
Drivers who expect to get chopped. They've heard the story: a cheap package that became a big bill. So they're wary of any workshop they don't know yet, even an honest one.
"Won't servicing outside void my warranty?" Many owners still believe it. So the car stays at the agent until the warranty ends, and some never leave.
The car that left after one repair. You fixed it well. They had no reason to think of you again, so they didn't.
Free diagnosticWhere am I leaking revenue?Missed calls, reviews nobody asked for, a slow mobile site, a map listing that doesn't show. Checked for you.Run the leak diagnostic ↗30 seconds. No call.Read what Singapore drivers say on the forums when they look for a workshop and the same five things come up.
Most messages a workshop gets are some version of these.
Singapore's consumer, competition and privacy rules all touch how a workshop quotes, talks about warranties and follows up. Here's the short version.
Consumer Protection (Fair Trading) Act 2003, Second Schedule, paras 1, 4, 8, 10, 14 (Singapore Statutes Online), enforced by CCCS; CCCS, "CCCS Reminds Car Dealers To Remove Warranty Restrictions", 22 Jul 2024; PDPC, "Advisory Guidelines on the Do Not Call Provisions", revised 1 Feb 2021; LTA OneMotoring, "Vehicle Inspection", updated 11 Feb 2026. This is a summary, not legal advice.
Yes for regulars, with care for the rest. PDPC counts repeated visits as a sign of an ongoing relationship. A one-off repair isn't one, so check the DNC Registry first unless they agreed to hear from you. Revived. only messages the people you confirm.
From your own records. You give us your customer list with the last visit, and Revived. messages the ones who are due. You approve every message before it sends.
It gives your range for their make and model, from your own price list, and says what's included. If the car needs a look first, it books the slot and tells them the final price comes after the check.
You can say the agent can't make them service at its own workshop to keep the warranty. CCCS told car dealers to drop those terms. Dealers can still reject a claim for damage a third party caused, so the honest line is: we follow the maker's schedule and give you the records. Booked. uses the wording you approve.
Reply fast, give a clear range and say plainly that you call before any extra work. Then ask happy customers for a review, so the next wary driver can see it.
It answers in your tone and gives them the actual price for their car. If someone asks, it says it's your workshop's booking assistant and offers to pass them to a person. Anything that needs you comes with the full chat.
No. You set what it offers and what it quotes. It won't suggest repairs or promise prices you haven't set.
No one can honestly guarantee that. You'll see the numbers yourself: customers reminded, price questions answered, slots booked, cars serviced.
Booked. is S$997 a month, month to month. Teams of one to five people can check if they qualify for a scholarship. Revived. is pay per appointment.
No call, no card. Each one runs on your real business.