Owners message while you've got a dog on the table. "How much for a full groom for my poodle?" "Any slot Saturday?" "Can you do pick-up?" We answer every message in seconds with your price for that breed and size, book the slot, and remind your regulars when the next groom is due.
"How much for my poodle?" mid-groom. Both hands are on a wet dog and you can't step away. By the time you pick up the phone, the owner has asked two other groomers and booked the one who replied.
The price that changes at pick-up. You quoted a full groom. The coat was matted, so it became dematting or a shave down. The owner hears it at the counter and gets upset, even though you did what was kindest for the dog.
The cut she asked for, the cut she got. "Not so short." A teddy bear cut from a photo online. Owners and groomers use the same words for different lengths, and the argument happens at pick-up, sometimes in a review.
The regular who's overdue. Every few weeks, like clockwork. Then she misses one, then two. The coat mats, the next groom is harder on the dog, and she may book whoever messages her first.
The new owner who's scared to hand over. After the news about pets dying at groomers, first-timers ask more. Who will groom her? Can I watch? What if something goes wrong? A slow or vague reply sends them somewhere else.
Free diagnosticWhere am I leaking revenue?Missed calls, reviews nobody asked for, a slow mobile site, a map listing that doesn't show. Checked for you.Run the leak diagnostic ↗30 seconds. No call.The furkid is family. Before anyone books, five things come up again and again.
AVS updated its minimum standards for pet groomers on 3 October 2026. They apply to salons and mobile groomers, and a lot of them are about how you talk to owners. Here's the short version.
AVS (NParks), Code of Animal Welfare (for the Pet Industry), Annex C "Minimum standards and best practices for pet groomers", updated 3 Oct 2026, sections C1, C3.3, C3.6, C4.8, C6.3, C7; PDPC, "Advisory Guidelines on the Do Not Call Provisions", revised 1 Feb 2021; CCCS, "Guidelines on Price Transparency", page updated 26 Sep 2025. This is a summary, not legal advice.
It asks the breed, size and coat, then quotes from your price list, the way you would on WhatsApp. If it needs to see the coat, it asks for a photo. Anything it can't price comes to you.
It tells owners before the day that a matted coat may mean dematting or a shave down, and what that costs on your list. So nobody hears it for the first time at pick-up.
Yes, with Revived. It messages owners on your list in your salon's name and books the ones who say yes. It only messages the people you confirm have agreed to hear from you.
It replies in your tone and answers the actual question. If someone asks, it says it's your salon's booking assistant and offers to pass them to a person. Anything that needs you comes with the full chat.
They count as records. The code says to keep your messages with owners before, during and after the groom for at least two years, backed up. Booked. replies on the accounts you already use, so keep backing them up the way you do today. The rest of the record, like who groomed and what was done, is still yours to keep.
Yes, if you want it to. On the call we choose the questions together: health, vaccinations, temperament, the last groom. Anything that sounds medical comes straight to you.
No. The code says groomers mustn't give medical advice, and Booked. follows your rules. It passes the chat to you, and you can point the owner to a vet.
Answer fast and plainly. Tell owners who grooms, how you watch the pets and what happens if something goes wrong. Then let real reviews do the rest. Ranked. asks every owner a few hours after pick-up and answers every review within 24 hours.
Yes. Owners message a van the same way they message a salon. It answers and books in the chat, and on the call we set how it handles your areas and travel days.
Booked. is S$997 a month, month to month. Teams of one to five people can check if they qualify for a scholarship. Revived. is pay per appointment.
No call, no card. Each one runs on your real business.