That caller didn't leave a message. They tried the next business on Google. Answered. picks up every call, any hour: while you're with a customer, after closing, on public holidays. It answers from your real prices, books the slot into your calendar and passes you only the calls that need you.
No bad review, no angry message, nothing in your inbox. The caller tries the next name on the list and you never find out. You paid for that call with your ads, your reviews and your Google profile. Here's where it slips away.
Hi, are you open this Saturday?
Everyone was busy. They called the next business that picked up.
Do you take new customers?
Voicemail. By the morning they'd booked elsewhere.
Sorry, can you hold for a moment?
A minute of music, then they hung up.
How much is it?
They got a price and a goodbye. Nobody offered a time.
Let me check and get back to you.
Nobody called back. The day got busy.
(the second line keeps ringing)
One caller gets served. The others don't wait.
Think of it as a front desk that never goes to lunch. It's trained on your prices, your services and your rules, and it only says what you've approved.
In your business's name, in seconds, as your booking assistant. Even when three calls come in at once.
"How much?", "Do you do this?", "Where do I park?" From your price list and policies, never a discount you didn't allow.
It finds an open time in your calendar and confirms it on the call. Returning customers are greeted by name.
Complaints, medical questions and anything outside its brief come to you, with a written summary, so you can call back knowing the whole story.
With your OK, we call your business once, like a real customer. You get the recording and the one thing to fix. In two minutes you'll know whether calls are where you lose customers. If they aren't, you've lost nothing.
A realistic enquiry for one of your services, at a time you approve. Then the recording, and what a better answer sounds like.
Book my free test call →If the call went well, great. If it rang out, sat on hold or ended without a booking, Answered. can be picking up within a week.
A busy clinic and a two-person workshop don't get the same number of calls, so they shouldn't pay the same. We look at yours on a 20-minute call, then give you one set-up fee and one monthly fee.
The phone answered and booked, any hour, with a summary of every call.
WhatsApp, Instagram, Facebook and your website. Take both and they run as one system, so a customer who called on Monday and messages on Thursday doesn't start again.
See Booked. →It introduces itself as your booking assistant. If someone asks, it says so plainly and offers to pass them to you. Most callers just want an answer and a time, and they get both.
Yes, so you get a summary of every call and can listen back. Callers are told at the start what the recording is for. The PDPA asks you to say what personal data is for when you collect it, and we set that up with you.
It says it will get the right person to call back, and sends you a written summary straight away. It never makes up a price, a promise or a discount.
It doesn't give medical advice. It books the appointment, answers the practical questions (price, time, location, what to bring) and passes anything clinical to you with a note.
Yes. It finds an open slot, confirms it on the call and moves bookings when a customer asks. Tell us which calendar or booking system you use on the call, and we'll confirm the fit before you commit.
Keep them. Answered. takes the calls they can't: while they're with a customer, at lunch, after closing and on weekends. The counter and the judgment calls stay with your team.
Within a week of the call. We set it up from your website, prices and rules, you hear how it answers and approve it, then it starts picking up.
Booked. answers chats and messages. Answered. answers phone calls. Take one or both. With both, calls and chats run on one system, so nothing a customer said gets lost between the two.
A set-up fee and a monthly fee, quoted on the 20-minute call once we've seen how many calls you get. Not sure calls are your problem? Start with the free test call and hear for yourself.
Start with one free test call and hear exactly what your callers hear.